Jobba hos oss
Finnish Customer Service Representative @Fuengirola Spain Office
Do you want to be a part of an international team and support a rapidly developing e-business?
We are looking for a Finnish speaking customer service representative to join its international crew!
Operating in 10 countries, we are an international webshop for refurbished Apple products. We are now looking for a customer service-oriented employee with technical interest to reinforce our International team in Fuengirola sunny Spain.
The position requires:
🔹Excellent Finnish and good English skills; both verbal and written, other languages will be considered as a plus
🔹Be energetic, approachable, and friendly, with exceptional customer service skills,
🔹Have great Communication and Organization skills.
🔹Previous knowledge of using Mac OS X and other Apple-related features and products
🔹Be comfortable with having a computer and phone as your main working tool
🔹Previous knowledge working in a fast-paced environment
🔹Ability to work well in a team as well as alone
🔹Able to plan your daily workflow and take responsibility for the results
🔹Have an interest in technology and basic knowledge of computer and phone skills
🔹Self-driven & motivated
🔹High school diploma, general education degree, or equivalent.
🔹Ability to stay calm when customers are stressed or upset.
🔹Comfortable using computers.
🔹Experience working with customer support.
The ideal candidate will be positive, outgoing, and willing to assist customers in a polite, cheerful manner, befitting our 5-star🎖 customer service rating.
Your main responsibilities will include:
▪️Front and Back-end workflow
▪️Customer service tasks such as providing helpful and timely support to our customers, via online chat, email, phone, and other online platforms.
▪️Handling client queries via phone, chat, and email
▪️Work in close cooperation with the
Operations Manager, our service provider, as well as the international team.
▪️Maintaining a positive, empathetic, and professional attitude toward customers at all times.
▪️Responding promptly to customer inquiries.
▪️Acknowledging and resolving customer complaints.
▪️Knowing our products inside and out so that you can answer questions.
▪️Processing orders, forms, applications, and requests.
▪️Keeping records of customer interactions, transactions, comments, and complaints.
▪️Communicating and coordinating with colleagues as necessary.
▪️Ensure customer satisfaction and provide professional customer support.
Our office is located in Fuengirola, Spain. Work hours will be 40 hours per week, with some flexibility on times and even the possibility to work some days from home.
✅Part-Time employment with the possibility to fulltime
✅Scandinavian working envoirement
✅Coffee, Tea, fruit, and water on a daily
✅Fixed monthly salary
✅Paid holidays accordingly to the contract
Experience in customer service or dealing with customers would be beneficial. The salary will be based on education, experience, and skills.
Our company is growing fast, and the position provides a chance to be part of a global e-business as it grows and develops over time. As such, the nature and responsibilities of the role may also evolve over time as the company grows.
You will be introduced to your duties over an introductory period, but will eventually be expected to work independently, without the aid of your manager.
To apply please send your CV and a cover letter in English at the latest by the 7th of February 2021.
Application deadline: 2/7/2021
Job Type: Part-time
Salary: Fixed Salary
Send your application and personal letter to: [email protected] with the subject: CSA Spain